REFUND AND CANCELLATION POLICY

Last Updated: August 3, 2017

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1. Professional Services, Consulting, Staffing & Training

• Cancellations: Clients may cancel scheduled training sessions, teaching modules, advisory consultations, or staffing engagements up to 7 days prior to the start date for a full refund.

• In-Progress Services: Once training, advisory consulting, technology services, or staffing placements have commenced, associated fees and milestone payments are non-refundable.

 

2. Software Development & Digital Products

• Custom Software: Fees for custom software development or technology projects are billed according to contract milestones and are non-refundable once milestone deliverables have been accepted by the client.

• SaaS Subscriptions: Software subscriptions may be canceled at any time prior to the next billing cycle. Payments for provisioned digital access are non-refundable, except where required by law.

 

3. Custom Enterprise Contracts

For custom enterprise consulting, staffing arrangements, or tailored B2B programs, cancellation terms, milestones, and refund conditions specified in the individual client contract / Master Services Agreement (MSA) / Statement of Work (SOW) shall supersede this policy.

 

4. Refund Processing

Approved refunds will be processed back to the original payment method within 5 - 10 business days of approval.

 

5. Contact for Refund Requests

To request a refund or cancel a service, please email at support@leanhcm.com with your invoice or order number.